Weighing Scale Sales, Rentals, Certifications and Service Company

887 Hwy 7
Peterborough, ON

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Refund and Returns Policy

Masstec Weighing Systems refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Used or refurbished scales are sold “as is” and are final sale. Please see them in person if you have any concerns.

Customer must pay for and arrange shipping the product back to us at:

Masstec Weighing Systems Inc.
ATTN: Returns & Exchanges
887 Highway 7
Otonabee, ON
K9J 6X7

Additional non-returnable items:

  • Items we do not normally stock and have been ordered at the customers request

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted such as a custom order that we may be able to resell or large orders where product is normally stocked.

Refunds

Please contact us when the decision to return the product has been made at 705.745.2488 or email us

We will provide you with shipping instructions

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to the address provided.

To return your product, you should mail your product to the address provided, packaging the item appropriately and sufficiently to protect the instruments during shipment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at dana@masstec.ca for questions related to refunds and returns.