Product warranty extends to 1-year after the purchase or order received date. Manufacturer warranties cover factory defaults and not defective parts due to misuse or abuse, improper handling or storage, alterations to the scale in anyway, improper or insufficient maintenance, improper operation or normal wear and tear.
It is important to understand the terms and conditions of the product warranty to ensure the proper use and maintenance of your purchased item. The duration of the manufacturers warranty extends for 1 year starting from the date of purchase or order receipt. During this period, the manufacturer’s warranty will cover any factory defaults that may arise.
However, it is essential to note that the warranty does not cover any defective parts resulting from misuse or abuse. The product should be handled and stored properly, following the manufacturer’s guidelines, to avoid any damage that might occur due to improper handling or storage practices. Additionally, any alterations made to the scale in any way might void the warranty, so it is crucial to refrain from modifying the product.
Furthermore, it is important to maintain the product adequately to ensure its longevity and performance. Improper or insufficient maintenance can result in defective parts that will not be covered by the warranty. Therefore, it is recommended to follow the maintenance instructions provided by the manufacturer.
Proper operation of the product is also essential to avoid any issues that may arise from incorrect usage. It is crucial to use the product according to the guidelines specified by the manufacturer to prevent any damage or defects.
Lastly, normal wear and tear resulting from regular usage are not covered by the warranty. Regular use of the product may lead to minor damage or depreciation over time, which is considered normal and expected.
By understanding and adhering to these warranty terms and conditions, you can ensure that your product remains protected within the specified warranty period.
Service warranties are important when it comes to protecting your investments and ensuring peace of mind. They offer coverage for defective work, materials, and equipment, providing you with the assurance that any issues that may arise will be addressed. However, it’s important to note that service warranties typically exclude defects caused by abuse, alterations to the work, improper or insufficient maintenance, improper operation, or normal wear and tear. By understanding the terms and conditions outlined in your warranty, you can make sure that you take the necessary steps to maintain eligibility for any potential claims. Remember, a service warranty is designed to provide you with added protection and support, so take advantage of this safeguard for a worry-free experience.
In the event of a service warranty claim, please phone us at 705.745.2488 or send us an email and we will come and repair the issue as soon as possible.
This is why it is important to contact us to make sure that a particular scale will suit your needs, the capacity and size you require.
To request a repair or replacement of a product please send an e-mail with your name, company name and date of purchase. The email should also describe the make, model and serial number of the product.
Include the error code (if applicable) and issues you are experiencing while using the products. We require photographs of the scale to view all side of the scale as well.
We will contact you with the instructions to obtain the scale and to examine the malfunctions. If the issue is deemed a factory or manufacturer malfunction or defect then an exact replacement scale will be provided or, in the event the scale has been discontinued and is no longer available, the next generation or manufacturer replacement model will be provided. In the event no scale is suitable for a replacement a full refund will be made.
Please contact us if you have any questions about proper handling, storage or operation of your scale.